AirSync ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our Shopify app that synchronizes your store data with Airtable bases.
2. Information We Collect
Shopify Store Information
Shop domain and basic store information
Product data (names, descriptions, prices, inventory levels)
Order information (order details, customer data, fulfillment status)
Customer data that you choose to sync
Collection and inventory data
Airtable Integration Information
Airtable access tokens and refresh tokens
Airtable base IDs and table configurations
Field mapping preferences and sync settings
Sync history and status logs
Technical Information
App usage logs and performance metrics
Error logs for troubleshooting
IP addresses for security purposes
3. How We Use Your Information
Data Synchronization: To sync your Shopify store data with your connected Airtable bases in real-time
App Functionality: To provide core features like field mapping, sync scheduling, and data transformation
Configuration Management: To store and maintain your sync preferences, field mappings, and connection settings
Performance Monitoring: To track sync success rates, identify errors, and optimize data transfer
Security: To detect and prevent unauthorized access and ensure data integrity during synchronization
Support: To provide customer support, troubleshoot sync issues, and resolve data conflicts
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Airtable API: Your Shopify data is synchronized to your Airtable bases through Airtable's API servers
Cloud Infrastructure: We use trusted cloud services (like Google Cloud Platform) to host and process synchronization tasks
Service Providers: We may use third-party services for hosting, monitoring, and application support
Legal Requirements: If required by law or to protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes:
Encrypted data transmission using HTTPS/TLS
Secure database storage with access controls
Regular security assessments and updates
Limited access to personal data on a need-to-know basis
6. Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations:
Sync Configuration: Retained while the app is installed and for 30 days after uninstallation for potential reinstallation
Sync Logs: Kept for 90 days for troubleshooting, error resolution, and sync history
Airtable Tokens: Securely stored while active and immediately deleted upon disconnection or app uninstallation
Store Data Cache: Temporary data cache is cleared within 24 hours and deleted immediately upon uninstallation
7. Your Rights
You have the following rights regarding your personal data:
Access: Request access to your personal data we hold
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request a copy of your data in a machine-readable format
Withdrawal: Withdraw consent for data processing at any time
To exercise these rights, please contact us at info@senstores.xyz.
8. Cookies and Tracking
Our app uses minimal cookies and tracking technologies:
Session Cookies: To maintain your login session and app functionality
Shopify Integration: Required cookies for Shopify app authentication
No Advertising: We do not use cookies for advertising or tracking across other websites
9. International Data Transfers
Your data may be processed and stored in servers located outside your country. We ensure appropriate safeguards are in place to protect your data during international transfers, including using services that comply with international data protection standards.
10. Children's Privacy
Our app is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions about this privacy policy or our data practices, please contact us: